Your community thrives on its members, and with Returning.AI, you have easy access to key member data, from names and roles to join dates. Beyond simply viewing this data, you can download it in CSV format, enabling seamless integration with external applications. This makes it easier to engage and communicate with your members in a personalized way.
Data Fields
Your user list provides you with a collection of all data fields that Returning.AI stores for each user. An extensive list of our Data Fields are as follows
Display Name: The user’s display name followed by their @username.
First Name: The first name provided during registration.
Last Name: The last name provided during registration.
Last Online: The most recent date and time the user was active.
Join Date: The date the user joined your community.
Join Time: The time the user joined your community.
Referred By: Shows which user referred this user.
Email: The email address provided for account-related communication.
Phone Number: The user’s registered phone number.
Country: The country registered by the user.
Roles: View and manage the roles assigned to the user.
Tags: View, create, and assign tags to the user.
Total XP: The total XP earned by the user.
Total Coins: The total number of coins earned by the user.
Total Number of Actions: The total community actions completed by the user.
You can customize the information displayed in any segment by clicking on "Edit Fields" and selecting which fields to show or hide by checking or unchecking them.
A row of asterisks in place of a member's First Name, Last Name, or Email means the user has chosen to keep that information private. If you want certain fields to be mandatory for users to share, you can configure your joining requirements accordingly.
Segments
Your user list shows all available data fields for each community member, organized into three pre-made segment categories that are filtered according to different management goals to help you navigate efficiently:
User Management: Focuses on core community data like names, emails, phone numbers, tags, roles, and last seen status. Split into Active and Inactive users to help you identify your most active users and easily target users who are slipping away for re-engagement efforts.
Penalty Management: Highlights moderation data, showing banned, suspended, or warned users along with their penalty durations so you can quickly oversee and manage disciplinary actions.
Gamification Management: Displays XP, coins earned, and total community actions. Also highlights your top 10 coin and XP earners to spotlight your most engaged users.
Furthermore, you will be able to create your own segments to track activity and data that is more relevant to you and your marketing efforts. To do so, simply click on 'Add Filter', choose the type of filter you would like to be applied to your data segment, give it a name and category, and click on 'Save New Segment'.
Data Export
All of your user Data can also be exported into an easily manageable CSV file. You can export your selected data fields for all users by selecting 'Download user list as CSV', as well as export a log of all role changes made in your community by selecting 'Download role changes as CSV'.
Managing Users
Your user list is also where you can manage all aspects related to your community members. By clicking on the edit button located on the extreme right of each user, you will be able to
Assign Penalties: Warn, Suspend and Ban an offending user, or remove a user from your community entirely
Control Misconduct: View the misconduct log for a specific user, or revoke any existing suspension or bans.
Allocating Gamification Units: Add or deduct XP and Coins from user, or override their current unit amounts with a customized amount of your own.
Creating and Assigning Tags: Create and assign tags to a user.
Assigning Roles: Assign roles to a user.
Assigning Badges: Assign badges to a user.
Delete User: Remove a user from your community.
User Tags
Tags are a private, back-end way to group and filter users that, unlike roles, are not known or seen by users. Creating and assigning tags allows your team to organize users for internal tracking, segmentation, and targeted actions. Tags can only be created from your user list but can be assigned through various methods, such as rewarding users for completing milestones.
To create a tag, scroll horizontally to the 'Tag' column, click the plus button, select "Create New Tag," and enter your new tag. Once created, you can assign it to any user by clicking the plus button again and selecting your desired tag.
